Services

People Management & Development

Your employees are your greatest asset, that's why people management and development are so important to the success of your business.

People management involves creating a positive workplace culture, providing effective training and development opportunities, and building a strong team of motivated and engaged employees to improve employee satisfaction and retention, ultimately leading to better customer service and increased profitability.

Development, on the other hand, involves providing ongoing training and support to your employees, helping them to develop the skills and knowledge needed to excel in their roles. This can include everything from technical training to soft skills development, such as communication and problem-solving.

Our team specialises in people management and development for hospitality businesses, we can provide you with the expertise and support needed to build a high-performing team and deliver exceptional guest experiences.

Recruitment & Retention

Recruitment can be a daunting task, but it is critical to your success. We can help you identify and attract qualified candidates, ensuring that your business has the best possible team in place to meet the needs of your customers.

Retaining quality employees is essential for maintaining the success and profitability of your business. High turnover rates can lead to decreased productivity and lower customer satisfaction. High turnover rates can also be costly for businesses, as recruiting and training new employees can be expensive. Effective staff retention strategies can help you save money in the long run by reducing turnover rates and ensuring that your team is engaged and motivated. We can help you develop effective staff retention strategies to keep your best employees engaged and motivated.

A skilled and motivated team can significantly improve your business’ performance. With the right recruitment and staff retention strategies in place, your team can provide excellent service and help your business stand out from the competition.

Menu Building

We can help create well-crafted food and beverage menus that reflects your brand, and appeals to your guests' preferences. We can help you build supplier partnerships, select the right mix of food and beverages and price your items strategically, ensuring it not only satisfies your guests but also helps you increase your profitability. A well-designed menu can encourage guests to explore new products and try higher-margin items, ultimately boosting your revenue.

Mystery Shopper Services

We’ll send anonymous experienced evaluators to visit your establishment to deep dive your guest experience. These evaluators provide detailed feedback on everything from the cleanliness of your establishment to the quality of service provided by your staff.

You can gain valuable insights into the guest experience at your establishment, including areas where your staff may need additional training or improvement, and use this feedback to make informed decisions about staff training and development, as well as to identify areas where you can improve the guest experience.

Consulting

We understand that running a business in the hospitality industry can be challenging, especially with rapidly changing customer needs and market trends. That's why we offer personalised consulting services that are tailored to your specific challenges and opportunities.

Our experienced consultants will meet with you to discuss your goals, concerns, and business operations. We'll conduct a comprehensive analysis of your business and provide you with a detailed report outlining areas of opportunity and growth potential. From there, we'll work with you to develop a customised strategy for success.

Our hospitality consulting services cover a broad range of areas, including operations, marketing, branding, and customer service. We'll help you streamline your processes, improve your customer experience, and ultimately drive revenue growth.

So, if you're ready to take your hospitality business to the next level, contact us today to learn more about our consulting services. We look forward to helping you achieve your business goals!

Goal Setting

Goal setting is the process of defining specific, measurable, achievable, relevant, and time-bound objectives that your business aims to achieve. By setting goals, you can focus your efforts and resources on the most important areas of your business, ensuring that you're making progress towards your long-term vision.

Whether it's increasing guest satisfaction, reducing operational costs, or improving employee retention, goal setting provides a clear roadmap for your business to follow. It helps you track your progress, measure your success, and adjust your strategies as needed to stay on track.

Observe and Report

Allow us to gain an in-depth understanding of your business operations, identify areas for improvement, and provide actionable recommendations to improve the business's performance. By spending time in your business, we can;

Gain Insights by bringing a fresh and objective perspective to the business operations. By observing the day-to-day operations, we can identify operational inefficiencies or areas where the business is not performing to its full potential.

Identify Operational Challenges, assessing areas such as staffing, inventory management, and customer service to identify opportunities for improvement.

Develop Actionable Recommendations based on the observations made to improve the business's performance. These recommendations can range from simple process changes to more complex strategies to improve customer experience and profitability.

Increase Efficiency by streamlining processes, optimising staffing levels, and improving inventory management, we can help the business save time and money.

Procedure & Report Building

As a hospitality business, you understand the importance of providing exceptional customer experiences to keep your guests happy and loyal. But how do you know if you're truly meeting their expectations? That's where procedures and reports come in.

Procedures are a set of documented instructions that outline the steps to be taken to complete a task or achieve a specific outcome. By having clear and standardised procedures in place, your staff can deliver consistent service to your guests, ensuring that every guest receives the same level of care and attention.

Reports, on the other hand, provide valuable insights into the performance of your business. By analysing data such as guest satisfaction scores, revenue trends, and operational efficiency, you can identify areas of improvement and make data-driven decisions that will improve your bottom line.

Investing in procedures and reports can help your hospitality business improve the quality of service you offer, streamline your operations, and ultimately increase your revenue.

Improve Customer Experience by identifying opportunities to improve customer service and overall customer experience, we can help your business attract and retain customers. This can lead to increased customer loyalty and positive word-of-mouth referrals.

Business Operations

Do you want to improve your efficiency and increase profitability?

Our experienced consultants specialise in the hospitality industry and have a deep understanding of the unique challenges and opportunities that come with it. We'll work closely with you to understand your business operations and identify areas for improvement.

Our experience covers a wide range of areas, including inventory management, employee training, supplier selection, and more.

We'll help you streamline your processes, reduce costs, and improve the overall performance of your business.

Our approach is highly personalised, and we take the time to understand your specific needs and goals. We'll work with you every step of the way, providing expert guidance and support to help you achieve success.

Marketing

Attracting and retaining guests is crucial to the success of your business.

Marketing is the process of promoting your business to potential guests and building relationships with them to encourage repeat visits. We can help with a variety of strategies, such as advertising, social media, email marketing, and content creation, to name a few.

We can help you reach a wider audience and build brand awareness, ultimately driving more bookings and revenue for your business. It also helps you stay top of mind with your guests and increase the likelihood that they will return to your business in the future.

Whether you're looking to attract new guests or keep your existing ones engaged, we can build you a marketing plan to help achieve your goals.

Entertainment & Promotions

We have a network of top-quality entertainers and promoters, offering a diverse range of events and experiences that appeal to a wide range of guests.

The right entertainers and promoters can help you create a unique and unforgettable guest experience, and help you promote your events through social media and other marketing channels, increasing your visibility and attracting new customers.

Whether you’re looking to host a one-time event or create a regular entertainment program, we can provide you with access to a number of top-quality entertainers and promoters who can help take your guest experience to the next level.

Compliance & Security

Compliance support involves helping you navigate complex regulations and laws governing your industry, including food safety, health and safety, and alcohol service. By staying on top of compliance requirements, you can avoid legal issues and maintain a positive reputation in your community.

Security is also a critical aspect of running a hospitality business. By providing a safe and secure environment for your guests and staff, you can ensure a positive guest experience and protect your business from potential threats. We can provide you with access to a network of top-quality security companies that can provide you with guards and our compliance experts can help you navigate regulations and provide a safe and secure environment for your guests.